Aveva Intouch 2023R2 : License manager problem

Hi Devid
Thank you for your answer. I got resolved. The problem was some drivers of the embedded PC Maybe it's not support Wonderware Intouch 2023R2. So i try to install the driver and Wonderware intouch 2020R2 . Its work.

Hi Nara,

Could you explain what drivers you exactly mean?

the embedded PC is Nexcom NISE3900E . I reinstalled the Intel® Rapid Storage Technology Driver then .Net framework error in the log event disappeared. ฺAfter That I installed ww2023R2 but the .Net framework error happened again.

So I decided to use ww2020R2 instead. It works.

Very interested in this post, as I am doing a fresh install of 2023 R2 on two machines. The first one, development, went fine. It is the SMS and License server. The second one which is a runtime, is giving me fits. I cannot configure the SMS to the primary server nor the License Server on the other machine. I have done everything I can find on-line to try, but still get "Could not connect to the Primary License Server. The reason could be either firewall is enabled on the node SCADA-6 or License Server is not running on the port 55559 or Check that the specified machine is accessible and has a License Server installed." and "Failed to configure the device" on the SMS even though in Configurator it will populate the existing SMS field, so I know it sees it on the network. I have been working on this for 3 days now. Probably need to contact tech support on this. I have checked and double checked and still no go. The CSP shows a solution error - 

 and 

I did try to repair, then reinstall as suggested and had no joy. Don't know what else to do.

Hello Glenn,

Was the install media "unblocked" before use?  In general, this sounds like a networking issue of some sort, where things are blocked between the two computers.  

We looked at that before we installed, but there were not options regarding unblocking in the properties.

I agree it is a networking issue, but we have opened up everything, it should be communicating.

Hi Glenn!

What System Management server is configured on your license server?

And is your node configured to use the same?

Connection to license server can fail if they are not set up correctly. 

-Edit- You state in your post that your Dev node is license server and SMS.
Still, a remote connection to license server is out of the box dependent on a correct SMS Setup.
And it will fail with connection issues if this is not working

ports on the SMS are 80 and 443, runtime machine the same, when I try to connect to the SMS, the computer name will populate itself in the Connect to an existing SMS field so it is being found. not sure what else I can configure there.

So is the Connection to the remote System Management Server correct on the remote node?

The configurator will ask for SMS Servers on the network and it is expected it should identify and autofill the remote SMS Server node.

You stated "I cannot configure the SMS to the primary server", so we need to sort this out first, 

On your remote machine, when you click 'Configure' do you get any issues, password prompts, errors displayed, in SMC, is the cause of the problem logged here?

Do you get the Green checkmark on your System Management Node?