Aveva Intouch 2023R2 : License manager problem

Hi 

I have a problem with the license Intouch 2023R2 . I could not install it online and offline, it show error "License manager cannot to the License Server on port 55555." even i turn off the firewall already. I uninstalled it and then installed it again. It's not work. What can I do next? Help me please.

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  • Hi,

    Judging by the log messages, it may not only be licensing that doesn't connect properly. On thing that is common to licensing, the InTouch Data Services, and that "PCS" thing that the logger speaks about, is secure communication. Therefore, it could be worth verifying that the security settings are completely configured.

    To do so, open the "Configurator" application (available in the start menu under one of the AVEVA folders) and check 2 things:

    1. That a System Management Server is defined and configured (unless you're aware of a different computer already being used as System Management Server in your network, you can simply make this node the System Management Server)
    2. That the license server is configured for secure access.

    I'll see if I can dig up some more information about this and a documentation reference. I don't have the software in front of me right now.

Reply
  • Hi,

    Judging by the log messages, it may not only be licensing that doesn't connect properly. On thing that is common to licensing, the InTouch Data Services, and that "PCS" thing that the logger speaks about, is secure communication. Therefore, it could be worth verifying that the security settings are completely configured.

    To do so, open the "Configurator" application (available in the start menu under one of the AVEVA folders) and check 2 things:

    1. That a System Management Server is defined and configured (unless you're aware of a different computer already being used as System Management Server in your network, you can simply make this node the System Management Server)
    2. That the license server is configured for secure access.

    I'll see if I can dig up some more information about this and a documentation reference. I don't have the software in front of me right now.

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