Unable to access the License Manager on the GR Node

Hi, If the service was not running you would have a different behavior in the license portal.

But please make sure to look in Windows Event log when you start your license server to be certain that it starts correctly.

Also, it looks like the page just fails to load (blank page), if possible verify if it acts the same using another web-browser, in the picture you are using Chrome, but please try Edge or Internet Explorer. 

I also see that your network connection is giving a warning, perhaps Windows is blocking some things due to network / firewall settings, I know it sounds farfetched since it is local access, but check if it acts differently if you ensure a good local connection, if your connection is noted as 'Public' then change it to 'Private' Network.

Since it has been running and you successfully installed the licenses I doubt it is an incorrect installation and you need to look at what might have changed from the time it worked. (ie applied Antivirus software with firewall, installed additional software, etc)

It would also be of interest to verify the connection in Configurator tool, just to make sure it reports a successful connection.

I guess you have also tried rebooting your computer.

I have not encountered this exact issue so there are just suggestions from my side, it would be very interesting to know how you resolve this.

:)

Hello,

I have already tried using another web browser, but the same issue persists.

Yesterday, I tried restarting the related services (License Server Agent Service, License Server Core Service, License Server Sam Services, License Manager) and then rebooted the VM. Unfortunately, the problem remained.

I also tested the connection on the Configurator, and received the message: 'Communication with License Server on node "" through port 55555 succeeded.'

Regarding the network/firewall settings on this VM, they are currently set to "off."

Thanks,

Have you made any changed related to system management server recently?

Are you connecting to the license portal using http://localhost or https://localhost

I don't know what is possible for you to test, perhaps your server is running full production,  but it would be interesting if behavior changes if you (temporarily) turn off SMS, in configurator. You can turn it on again later. But this is ofcourse only of interest if it can be done without impacts on any running services. 

Hi,

Is the user you are logged in with part of the AELicMgr group?
I mostly see these problems when something related to users and rights are changed.

If you say it worked before, than the question would be what has been changed?
If it is a domain, could it be that an IT has changed some rights of your user?

Yes, I have seen this issue before. It is possibly caused by by pending restart after a Windows Update. Everything came back once the machine was rebooted.