Hello,
We have activated RDS features and roles, deployed the RDS and added Viewer in Collection.
We are using Intouch Unlimited perpetual License which includes Intouch HMI Server with unlimited RDS Clients.
We can call Access anywhere from a client computer via browser with the address Servername:8080. The login page opens. We can put our username with domain (TR\extTuncer) and password. The projects in Intouch Server are already listed and we select the related project which is already running on server.
When we try to connect we get the fault "Your Username or Password are either incorrect or expired. If this problem persists, please contact your system administrator _ (error 0x % 1)"
When I check the logs of access anywhere I see below logs:
25/01/01 17:32:04.973 | 20340 | [CFG] GET: [SERVER Side]FallbackDisconnectTimeoutSeconds=3
25/01/01 17:32:04.977 | 20340 | [CFG] GET: [SERVER Side]SmallReceiveSizeKB=100
25/01/01 17:32:04.978 | 20340 | [CFG] GET: [General]AcceleratorCallsAndCallbacksMode=Safe
25/01/01 17:32:04.978 | 20340 | [CFG] GET: [General]MiniDumpVersioning=<Default>
25/01/01 17:32:04.978 | 20340 | [CFG] GET: [General]EnableAccelerationChannelStatistics=False
25/01/01 17:32:04.978 | 20340 | [SESSION] Session #3 created from visitor #7
| Protocol: ericom|accessnow.3
| Client -> Server
| Local Address : 10.93.170.135:8080
| Remote Address : 10.93.170.135:63462
| Server -> Client
| Local Address : 10.93.170.135:63463
| Remote Address : 10.93.170.135:3389
| Active sessions: 1 (top=1)
25/01/01 17:32:05.049 | 21704 | Hello from client: AccessNow 10.0.0.64094 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0
25/01/01 17:32:05.161 | 21704 | TB license is used for this session.
25/01/01 17:32:07.485 | 20340 | *** ERROR *** [S2019]
| Buffer OnCompletionFailed #5, #995.
25/01/01 17:32:07.986 | 21704 | [SESSION] Session #3 terminated by CLIENT. Elapsed time: 00:03.013 Active sessions: 0 (top=1)
25/01/01 17:32:17.628 | 20340 | [CFG] GET: [SERVER Side]FallbackDisconnectTimeoutSeconds=3
25/01/01 17:32:17.630 | 20340 | [CFG] GET: [SERVER Side]SmallReceiveSizeKB=100
25/01/01 17:32:17.630 | 20340 | [CFG] GET: [General]AcceleratorCallsAndCallbacksMode=Safe
25/01/01 17:32:17.630 | 20340 | [CFG] GET: [General]MiniDumpVersioning=<Default>
25/01/01 17:32:17.631 | 20340 | [CFG] GET: [General]EnableAccelerationChannelStatistics=False
25/01/01 17:32:17.631 | 20340 | [SESSION] Session #4 created from visitor #8
| Protocol: ericom|accessnow.3
| Client -> Server
| Local Address : 10.93.170.135:8080
| Remote Address : 10.93.170.135:63489
| Server -> Client
| Local Address : 10.93.170.135:63490
| Remote Address : 10.93.170.135:3389
| Active sessions: 1 (top=1)
25/01/01 17:32:17.683 | 20340 | Hello from client: AccessNow 10.0.0.64094 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36 Edg/131.0.0.0
25/01/01 17:32:17.693 | 20340 | TB license is used for this session.
25/01/01 17:32:17.707 | 12028 | *** ERROR *** [S23157]
| unexpected pubKeyAuth buffer size:0
| Session : #4
| Location: C:\agent\_work\3\s\Blaze3\Code\Blaze\RDP\libfreerdp\core\nla.c(752)
25/01/01 17:32:17.718 | 12028 | *** ERROR *** [S23157]
| Could not verify public key echo!(0x80090308)
| Session : #4
| Location: C:\agent\_work\3\s\Blaze3\Code\Blaze\RDP\libfreerdp\core\nla.c(368)
25/01/01 17:32:46.779 | 20340 | *** ERROR *** [S2019]
| Buffer OnCompletionFailed #5, #995.
25/01/01 17:32:47.280 | 20340 | [SESSION] Session #4 terminated by CLIENT. Elapsed time: 00:29.652 Active sessions: 0 (top=1)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Below is the security setting of Access Anywhere:
In the document I saw that certificate thumbprint should be updated with the one installed. I copied the thumbprint and applied here.
I couldn't solve the issue and I am stuck.
Thanks in advance for any suggestion.
