Why does Ack Selected or Ack All not working when I right click on an UNACK alarm showing in the SA_Alarm_Runtime Banner?

Hello,

I have a SA_Alarm_RuntimeBanner into a graphic in System Platform and embedded into an Intouch Window, and the banner is configured with one area in the galaxy which has 2 more levels of areas and a 3rd layer of objects which have limit alarms enabled. The runtime banner seems to work, it is showing all the relevant alarms I want, and the counter above it is correct however the Ack-Visible, Ack-Selected and Ack-All buttons on the right don't do anything when I press them. Neither does right-clicking the alarms and acknowledging them from there. I can use the AckMsg on each of the objects in object viewer to acknowledge the particular HiHi, Hi, Lo, LoLo alarm and then the InAlarm attribute of the object will turn to false but the buttons in the SA_Runtime_Banner dont work. I'm not sure if I'm missing something, In the area hosting all the other areas and objects, there is no ackmsg attributes, and i have tried using the script Galaxy.MYAREA.AckAll() but that throws errors back at me.

Can anybody help?

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