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windows installer error

Patrick

Hi,

I try to install VJC 7.5 SR patch 16 over a VJC installation with patch 14.

I get following Windows installer error : "The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing or the upgrade patch may update a different version of program. verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch".

I confirme I have the correct patch for VJC 7.5 installation.

PS : I want to uninstall Patch 14, but I do not find how I can do this. Even uninstalling SR1, I do not find how to do this.

I was thinking in reinstalling SR1, and then installing patch 16. .

Please help how I correct this.

 Thx Patrick

Parents
  • Patrick, if you go to Control Panel, Programs and Features you can select View installed updates. You then can select the patch 14 and remove it and install patch 16. Even better to upgrade to the latest version.
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  • Patrick, if you go to Control Panel, Programs and Features you can select View installed updates. You then can select the patch 14 and remove it and install patch 16. Even better to upgrade to the latest version.
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