Alarm Server Error

Hello

We are working in the redundancy system, and we got the following in Alarm server trace log in both servers:

"2021-03-30 11:07:46.517 +01:00 9656   0 Error AlarmEngine DigitalAlarmEvaluator::Evaluate GALP.SUB_J_J2_8_3_Flt_R2_9: Error evaluating 450"

"2021-03-30 11:07:46.520 +01:00 9656   0 Error AlarmEngine DigitalAlarmEvaluator::Evaluate GALP.SUB_F_F_17_DI_1: Error evaluating 450"

"2021-03-30 11:07:46.522 +01:00 9656   0 Error AlarmEngine DigitalAlarmEvaluator::Evaluate GALP.SUB_F_F_17_VO2_2: Error evaluating 450"

Someone have ideia the source of this problem?

Thank you

  • Hi @carlos-migu0845,
    It sounds like there is an error getting the tag data.
    Here is some feedback from another customer issue which might help:

    The trace in question occurs when reading the tag values of a digital alarm's
    VarA or VarB in order to process the digital alarm.

    "Error evaluating 450" where 450 is the error code which stands for
    INVALID_TAG_DATA. This occurs when there is an error reading either m_VarA or
    m_VarB.

    This error trace is printed when trace log is running with
    [Debug]SeverityFilterMode=Error. If this is set to
    [Debug]SeverityFilterMode=Warning, then additional logging is also provided
    which will indicate whether the problem is with m_VarA or m_VarB.

    I hope enabling more logging will help you track down the source of the problem.
  • Hello Olivier

    Thank you for your feedback. 

    In these three examples, a tried to check if there are troubles to read data from IOserver but using the tag debugging, we don't get any trouble.

    Regards

    Miguel

  • Hello Agian

    Using another filter in debug, including the warning, we got the following error:

    The can't see the trouble between IOserver and Client. Should be a trouble between IOServer and AlarmServer. 

    We got a reading error in variable A and B for same alarm.

    Thank you

    Miguel  

  • Just an idea but are the VarA and VarB in the same cluster as the original tag? You may need to enable inter-cluster comms in your computer setup.
    You could check that you've EXPLICITLY specify the vars as "CLUSTER.VarA" and "CLUSTER.VarB"?