Recently we have experienced a runtime shutdown on the client workstation. We tried to restart the process on the client workstation through Plant SCADA Runtime Manager, but it fails to proceed, and the process status remains to "Stopped" then a popup message appears that indicates the system fails to start. We only managed to Run the client process by restarting the client workstation.
These are the information located on the log files:
2024-01-31 07:55:36.896 +08:00 Licensing::OEM_DONGLE:oemDongleCheckLicence, hr: (0x00000000), license status: 1
2024-01-31 07:55:37.896 +08:00 Licensing::OEM_DONGLE:oemDongleCheckLicence, hr: (0x00000000), license status: 1
2024-01-31 07:55:38.897 +08:00 Licensing::OEM_DONGLE:oemDongleCheckLicence, hr: (0x00000000), license status: 1
2024-01-31 07:55:39.186 +08:00 Licensing::OEM_DONGLE:oemDongleCheckLicence, hr: (0x00000000), license status: 1
2024-01-31 07:55:39.190 +08:00 Licensing::LicenseProtection:LicenseProtectionCheck, local license doesn't support run time (key failure #4)
2024-01-31 07:55:39.191 +08:00 ## SHUTDOWN ## - Software Protection Failure (at File (..\ioserver\LicenseProtection.cpp) Line (1517))
2024-01-31 07:55:40.046 +08:00 *************************************
2024-01-31 07:55:40.047 +08:00 *** SCADA process is starting up ***
2024-01-31 07:55:40.048 +08:00 Running in 32 bit process architecture
2024-01-31 07:55:40.048 +08:00 Running in Console Mode
2024-01-31 07:55:40.070 +08:00 Data Execution Prevention (DEP), has been enabled successfully
2024-01-31 07:55:40.169 +08:00 [CTEdit]Run path is: C:\ProgramData\AVEVA Plant SCADA 2020 R2\Deployment\Client\Projects\EaucScada108 Standby01082023\33\EaucScada108 Standby01082023
2024-01-31 07:55:40.327 +08:00 Warning: Default Language: "English(American Samoa)" is not defined in "System / Languages". "English" will be used as the default language.
2024-01-31 07:55:40.520 +08:00 Protection: Provider DLL C:\Program Files (x86)\AVEVA Plant SCADA\Bin\SentinelProvider.dll cannot supply a licence
2024-01-31 07:55:41.019 +08:00 Protection: Provider DLL C:\Program Files (x86)\AVEVA Plant SCADA\Bin\LMBrickProvider.dll cannot supply a licence
2024-01-31 07:55:41.081 +08:00 Protection: Using provider DLL C:\Program Files (x86)\AVEVA Plant SCADA\Bin\DemoProvider.dll
2024-01-31 07:55:41.081 +08:00 Licensing::OEM_DONGLE:oemDongleCheckLicence, key detected, key id: 65363
2024-01-31 07:55:41.082 +08:00 Licensing::OEM_DONGLE:LogLicensingInfo, Key ID: 65363, Key Serial: DEMO_LICENSE, Site ID: 0, OEM Code: 34, OEM Descriptor: Plant SCADA - dongle, Max Version: 83, fDevelop: 1, fRuntime: 1, wRuntimeUsers: 1, wRuntimeControlClients: 0, wRuntimeViewOnlyClients: 0, dwIOSupport: -268435457, dwAlarmSupport: -1, dwTrendSupport: -1, dwReportSupport: -1, dwEventSupport: -1, wRuntimeCtApi: 0, wRuntimeOLEDB: 0, numPointCountsAvailable: 1
2024-01-31 07:55:41.082 +08:00 Licensing::OEM_DONGLE:LogLicensingInfo, wRuntimeProtocols: 65535, sRuntimeProtocols: '', wLicenseEndDate: 65046, wLicenseGrantPeriod: 622, wRuntimeDuration: 10, wRuntimeOEMSpecific[0]: 0, wRuntimeOEMSpecific[1]: 0, wRuntimeOEMSpecific[2]: 0, wRuntimeOEMSpecific[3]: 0, wRuntimeOEMSpecific[4]: 0, wRuntimeOEMSpecific[5]: 0, wRuntimeOEMSpecifichttps://softwareforums.aveva.com/cfs-file/__key/system/emoji/1f608.svg: 0, wRuntimeOEMSpecific[7]: 0, wRuntimeOEMSpecifichttps://softwareforums.aveva.com/cfs-file/__key/system/emoji/1f3b5.svg: 0, wRuntimeOEMSpecific[9]: 0, Protection Driver Version: Demo Licence Provider v8.30
2024-01-31 07:55:41.107 +08:00 Licensing::LicenseProtection:LogLicenceSerialNumber, Found hardware key with serial DEMO-_LICENSE (Encrypted Time Stamped Serial: wxtayuzv_
, 0x7778746179757a761b0e08165f0b060f)
2024-01-31 07:55:41.124 +08:00 ## SHUTDOWN ## - Your license has expired.
2024-01-31 07:55:41.124 +08:00 Please contact AVEVA Global Customer Support to obtain a new license key. (at File (..\ioserver\LicenseProtection.cpp) Line (766))
2024-01-31 07:56:09.635 +08:00 *************************************
2024-01-31 07:56:09.637 +08:00 *** SCADA process is starting up ***
2024-01-31 07:56:09.638 +08:00 Running in 32 bit process architecture
2024-01-31 07:56:09.638 +08:00 Running in Console Mode
2024-01-31 07:56:09.652 +08:00 Data Execution Prevention (DEP), has been enabled successfully
Have someone else encountered this problem by using AVEVA Plant SCADA 2020 R2 Version 8.30?
May I ask your support to identify and resolve the problems.
Thank you very much for taking the time to help us on this matter.
