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Citect SCADA 2018 Software Protection Failure

Shing Hin Chow

Current Version of Citect: Citect SCADA 2018.

We have two servers and serval of workstations in this case, there is no any problem with the server side, however, when we started the project at the client side, it showed that the software protection failure and cannot find the license.

BUT THE MOST INTERESTING THING IS that it also shows the process as "stopped", but the runtime manager is stilling running and working.

Here is the log: I am confused that how can I set the license destination as the primary server instead of dongle mode.

(Log hidden for privacy purposes)

  • 0

    Hi  ,

    The log indicates that this client intended to use a license of LMBrick first but no license available (license status: 1), and then tried a remote license, but no license was available either from the SCADA network. You mentioned that there are a few clients on the SCADA network. Did all of them fail to start up because of Software Protection Failure?

    What type of licenses is the project configured for clients to use? 

    • Local (USB dongle or LMBrick soft license). 
    • Remote (floating licenses that normally reside on I/O servers' machines)

    BTW, your SCADA version is Citect SCADA 2018 R2 (v8.20).

    Regards,

    Jacky

  • 0 in reply to Jacky Lang

    Hi Jacky,

    Thank for your response, this workstation is the first client set up on the SCADA network and we are using a floating license that normally reside on I/O server' machines.

    I have checked the license status on the server side, I found that there is no available license in the server anymore. We have 12 control clients license and all of them are in-use even we have restarted the license manager. Any thought about this situation?

    Regards,

    Donald

  • 0 in reply to Shing Hin Chow

    Hi Donald,

    I haven't seen this issue before. Check the version of C:\Program Files (x86)\AVEVA\Citect SCADA 2018 R2\Bin\LMBrickProvider.dll on the server side. I suspect that the backend license components may have been upgraded. 

    I suggest you reach out to Technical Support for further troubleshooting.

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