Additional Client license in Service mode

Standard behaviour in Service mode is that it grant one additional Control Client license.   

Note: When you launch a display client on a computer that is running Plant SCADA as a Windows service, the client will request an additional control client license from the system. If this occurs on a machine with a valid license that has been obtained locally, you will be granted the additional license automatically.

As per this my observation when I have Full Server license and I switch to Service mode it adds 1 count to Control Client total quantity. However when I have Full Server license + Control Client license(s) it is not adding 1 count to the existing Control Client quantity. It shows Control Client quantity which is added in license manager. This creates problem when there is a exact quantity of Control Client license purchased and Control Client on the Server machine consumes one count so in some situations remote Control Clients fails with license error. I want to confirm if this is standard behaviour and if there is any workaround. 

1.
Full Server - 1
Control Client - 0 
In Kernel - Ctrl:  Max:1

2.
Full Server - 1
Control Client - 3
In Kernel - Ctrl:  Max:3 (expecting it to be 4)

Parents
  • Hi  ,

    General speaking, a Full Server license includes a control client license by default. When a project consumes the Full License in the desktop mode, an UI based client is always launched and licensed. The system should reserve this control client license in the service mode and allow you to launch a local /x client (so called "external client") that is not managed by Runtime Manager.  

    Which version of Plant SCADA and licensing type (USB or AEL) do you use?

Reply
  • Hi  ,

    General speaking, a Full Server license includes a control client license by default. When a project consumes the Full License in the desktop mode, an UI based client is always launched and licensed. The system should reserve this control client license in the service mode and allow you to launch a local /x client (so called "external client") that is not managed by Runtime Manager.  

    Which version of Plant SCADA and licensing type (USB or AEL) do you use?

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