Additional Client license in Service mode

Standard behaviour in Service mode is that it grant one additional Control Client license.   

Note: When you launch a display client on a computer that is running Plant SCADA as a Windows service, the client will request an additional control client license from the system. If this occurs on a machine with a valid license that has been obtained locally, you will be granted the additional license automatically.

As per this my observation when I have Full Server license and I switch to Service mode it adds 1 count to Control Client total quantity. However when I have Full Server license + Control Client license(s) it is not adding 1 count to the existing Control Client quantity. It shows Control Client quantity which is added in license manager. This creates problem when there is a exact quantity of Control Client license purchased and Control Client on the Server machine consumes one count so in some situations remote Control Clients fails with license error. I want to confirm if this is standard behaviour and if there is any workaround. 

1.
Full Server - 1
Control Client - 0 
In Kernel - Ctrl:  Max:1

2.
Full Server - 1
Control Client - 3
In Kernel - Ctrl:  Max:3 (expecting it to be 4)

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  • Hi  ,

    Can you share what version of Plant SCADA you are using as well as any monhtly updates applied?

    Please note that the July Update was recently released which included this fix:

    3074292 - The free full user license is not given to service display client in service mode

    When runtime is running in service mode with a full user license, one free user license is now given to service display client to maintain software protection. The Kernel window now shows the free license details when runtime acquires full user license in service mode.

    Could you please retest your above scenarios with the July 2024 Update?

  • Hello  ,

    Thank you for your response. Plant SCADA version is 2023 Update 10 (Oct 2023).

    About 3074292, it may not be related to the license concern I am having. When there is no control client license control client count shows as 1 and it is available for control client to acquire. When I have dedicated control client license then total control client license expected to be +1 of whatever number I have. I will check the scenario with July and share feedback.  

Reply
  • Hello  ,

    Thank you for your response. Plant SCADA version is 2023 Update 10 (Oct 2023).

    About 3074292, it may not be related to the license concern I am having. When there is no control client license control client count shows as 1 and it is available for control client to acquire. When I have dedicated control client license then total control client license expected to be +1 of whatever number I have. I will check the scenario with July and share feedback.  

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