AVEVA system plattform 2023 R2 : Galaxy Undeployed still OCMC plattform manager shows the galaxy and not allowing to deploy or undeploy further galaxy..

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This looks like it needs to go through customer support ! initial thoughts are it's not correctly undeployed, if the AOS is in another machine, check the comms, undeploy it again with failed to undeploy state , and then try to redeploy. But please go through customer support as this case needs to be assessed

Hi Hermant, I agree that situations like this is good to manage through Techsupport, but either way its beneficial for the community to get some insights in the error and the outcome of the troubleshooting with techsupport :)

For example you could post the Error messages that you get, for future references.

A question based on my previous experiences, is your system platform installed in the default location or did you specify some alternative drive?

Ie. D:\

I have seen some similar issues when this is the case.

Hi Hermant

Have you found solution to this case, am having similar issue in System platform 2023.

Regards,

Gehad

Hi Gehad,

After several restart,  We have external OPC server configured for communication, we make sure that external OPC Server service is in stop state while we doing deployement then deployement was a success.

But i am not sure is this cause for our problem.

regards

Hemant 

Sorry for very delyaed reply..all installation is in default drive C:

We have seen this issue on every v.2023 R2 upgrade on our GR nodes.  It appears to be an installation issue where the updated SystemManager.dll is not properly registered.  Here is the solution we use:

Try to Unregister the platform manager dll then register it again following below steps:

1. Confirm if SystemManager.dll is present in "\Program Files (x86)\ArchestrA\Framework\Bin" folder after deployment.
2. Close the SMC/OCMC.
3. Run the Command prompt console in administrator mode.
4. Unregister aaPlatformManager.dll component by executing the following command in the command console window

c:\>regsvr32/u "C:\Program Files (x86)\ArchestrA\Framework\Bin\SystemManager.dll"

5. Register aaPlatformManager.dll component by executing the following command in the command console window.

c:\>regsvr32 "C:\Program Files (x86)\ArchestrA\Framework\Bin\SystemManager.dll"

6. Open the SMC/OCMC.