Can System Monitor Alerts be resolved through the SentinelDB, or any provided APIs, from AVEVA System Platform?

Is there an official, or supported, or recommended method to “Accept” or “Resolve” an “Alert” through the SentinelDB? If not, are any APIs provided which can be used for alert resolution? That is; can one "Accept" and/or "Resolve" by other means than through the buttons in the WEB GUI? I am not in pursuit of email resolution. I would like to be able to "Accept" and/or "Resolve" from within AVEVA System Platform. Are there any stored procedures or functions in the SentinelDB which can be used for alert resolution instead of the “Accepted” and/or “Resolved” buttons in the “Active Alerts” tab under the “Home” section of the System Monitor WEB GUI?

I partly want to be able to reset System Monitor Alerts from System Platform since their LastUpdatedDateTime values stops updating when their OccuranceCount values hit 100! If, however, an alert is “Accepted” or “Resolved” it makes way for a another alert (of the same type) with a new LastUpdatedDateTime and OccuranceCount which will start to increment towards 100 again. Am I overseeing a simple System Monitor setting which would allow me to do "X" if an OccuranceCount hits 100? Any guidance would be greatly appreciated!

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  • I made a related post on https://products.feedback.aveva.com/ideas/APPSERVER-I-232 to gauge the interest of improving alarming/alerting/the interoperability of the System Monitor and System Platform. Here some of the issues with the System Monitor is mentioned; there is for example no heartbeat available in the SentinelDB (like "SysPulse" for the Runtime database) and there is no good way to safely "Accept" or "Resolve" System Monitor alerts from SP (embedding a browser is possible, but not desired).

    The post is mainly about license statuses as it would be an improvement if these could be read directly from the SP IDE, as apposed to some unsupported/unofficial System Monitor/SentinelDB query method (which is not ideal as of now since no heartbeat is provided).

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  • I made a related post on https://products.feedback.aveva.com/ideas/APPSERVER-I-232 to gauge the interest of improving alarming/alerting/the interoperability of the System Monitor and System Platform. Here some of the issues with the System Monitor is mentioned; there is for example no heartbeat available in the SentinelDB (like "SysPulse" for the Runtime database) and there is no good way to safely "Accept" or "Resolve" System Monitor alerts from SP (embedding a browser is possible, but not desired).

    The post is mainly about license statuses as it would be an improvement if these could be read directly from the SP IDE, as apposed to some unsupported/unofficial System Monitor/SentinelDB query method (which is not ideal as of now since no heartbeat is provided).

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