Hi Team
I trust you are well. May you please assist on possible reasons for communications failure between G2 TCS and System Platform, OI-Gateway is used to allow comms between the two systems.
There was a time some of the highlighted values went bad, and the issue was resolved by restarting all the servers.
There was no power outage or any interruptions to the servers.
We tried to identify the root cause for this failure but cannot find anything, Could you please advise on the possible reasons for this failure? I would appreciate any guidance to know the root course,
please let me know if you need more information
