I have an issue with Mobile Access Configuration, What ever I change the session expiration to it always stays at the default time of 5 minutes

Andrew,

Can you elaborate a little more on the behavior? 

The default is 300 seconds (5 minutes) but If I change it to 3600 as you have shown in the screen capture, it stays at 3600.

Does the field revert back to 300 for you?

Does the field stay at 3600, but the session expires at 5 minutes?

Please let us know the Version, and the steps to reproduce.

Thanks for reaching out!

Hi Scott

yes, the value in the field stays at whatever I type in but the session always expires at 300 seconds. The value in the field has no effect on the behaviour.

I'm actually the one with this issue.  The customer is using Anydesk to access the Aveva Edge Server until the Mobile Access Session time out is addressed.

To replicate the issue, just create an an application in Aveva Edge 2020 R2 P01 and enable the Mobile Access and set the Session Timeout value higher than 300.

I just tried running Aveva Edge 2020R2 SP2 P01 on a different machine, and the result is the same.  No matter what value the "Session Expiration" is set to, the time out happens after 300 seconds (5 minutes).

Shawn, Thanks for the follow up. If this is an urgent issue I would suggest you contact our (AVEVA) customer support.

I worked with a couple of our R&D team members and we tried both AVEVA Edge 2020 R2 SP2 P01, and 2023 R2 (beta). I just realized as I am typing that you mentioned 2020 R2 P01 (without the Service Pack). I am checking if they can try it with 2020 R2 P01.

In both versions we tried, it worked as expected. Under and over 300 seconds worked. For example, I have this test set to 3600 and it has been running for 45 minutes:

I am curious, how are you checking if the session has timed out? and under what conditions? What do you see that lets you know the session is expired?

Scott

Hi Scott Kortier , what the function or program are you using to see the sessions ?

In the system tray there is an icon for "Mobile Access Task": 

Scott

When the logon dialog appears in the browser, prompting the username and password to be entered again.

Below is what happens between 5 and 6 minutes after I login:

.

As for the version, it says Service Pack 3 in the about:

It looks like I found the solution in the Security System Configuration:

Even though I have the Log On after set to 0 minutes, the runtime still seems to pay attention to the "Disconnect web thin client on auto log off" check box and enforces the default 5 minute Session Timeout in Mobile Access.

However.... I just noticed the user changed from Admin to Guest after 6-7 minutes:

Perhaps the work around is if I set both the Log off after time and Session Timeout time both to 3600 and see the result.

I just saw my mistake!  The Admin group has a auto log out time of 5 minutes.