Intouch not updating tags

Hi Everyone Anyone, who has seen this error"'D246' Item returned error. Err: -2147467259" please help. The problem is that Intouch standalone is not updating tags it reads data once and stick to that initial value even if the value changes on the field.

 

This error "'D246' Item returned error. Err: -2147467259" appears on the server OPC server.

On the Server hosting Intouch HMI the logfiles are clean.

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  • This errorcode indicates issues with adding items to the OPC server.

    Please check Windows Event Log for any DCOM related issues.

    Check the what user is starting the OPC Server and ensure correct DCOM settings in Component Services, there are multiple guides on how to set up DCOM for proper access when using OPC.

    Since InTouch does not talk OPC natively you should have OI Gateway involved? Is the IO Gateway installed on the same server as your OPC Sever? 

  • Hi Richard

    Thak you for your help.

    The OPC server and the IO gateway are on a different servers.

  • Hi, 
    Then you could encounter several DCOM network related challenges and most errors related to this should be noted in Windows Event Log.

    You could also check if you can browse your OPC server in Gateway (if your OPC Server exposes items)

    Select Properties on a Item

    Verify data in the Item window.

    Note that the popup will not display data 'live' and you need to close and open it again to get any updates.

    This method could be used to verify that you are using correct item-naming in you InTouch tags.

    Note, adding items to the Basket, will have OI Gateway creating a reference list that will be available in the Device Items tab. This will be a 'Alias list' so if needed you can simplify the item name used in your clients.

    Modified Name, I can now use MyItem1 as ItemName in InTouch instead of full reference.


    But if you do not find any solution to your issue or are unable to view any data remotly, I would advise you to install OI Gateway on the same server as the OPC Server, this will allow you to use Suitelink over the network instead of DCOM.

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  • Hi, 
    Then you could encounter several DCOM network related challenges and most errors related to this should be noted in Windows Event Log.

    You could also check if you can browse your OPC server in Gateway (if your OPC Server exposes items)

    Select Properties on a Item

    Verify data in the Item window.

    Note that the popup will not display data 'live' and you need to close and open it again to get any updates.

    This method could be used to verify that you are using correct item-naming in you InTouch tags.

    Note, adding items to the Basket, will have OI Gateway creating a reference list that will be available in the Device Items tab. This will be a 'Alias list' so if needed you can simplify the item name used in your clients.

    Modified Name, I can now use MyItem1 as ItemName in InTouch instead of full reference.


    But if you do not find any solution to your issue or are unable to view any data remotly, I would advise you to install OI Gateway on the same server as the OPC Server, this will allow you to use Suitelink over the network instead of DCOM.

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