CitectAnywhere Licensing problems

Hi there,

We have a CitectSCADA installation with two servers and a single client, and have a CitectAnywhere install with 5 user concurrent license here. Problem is we were supplier with licensing for 2 servers, 1 client and 5 CitectAnywhere clients, and have been having issues with "Software Protection Failure. No key found or license available from network." We were then informed that we would need additional licenses for CitectAnywhere to operate as a Citect Client, so purchased an additional two client licenses. These were supplied as additional USB dongles, now this means we need to have three USB dongles operate on a single server....which it doesn't like. 

So I believe we now need to convert these dongles to software licenses, but now we have another additional cost that we either try to absorb or embarrassingly try to pass to our client. 

Just wondering if others in the Citect community may have a work around on how we can sort out this license issue? 

Regards,

Trevor.

Parents
  • Hi ,
    You definitely want a single USB dongle on that Client machine, which is to act as the Anywhere Server. I would recommend contacting your AVEVA sales rep and requesting that the Client licenses be combined onto a single USB.
    It might be a good idea to review the architecture and discuss further with AVEVA support as well.
    Kind regards
    Olivier
Reply
  • Hi ,
    You definitely want a single USB dongle on that Client machine, which is to act as the Anywhere Server. I would recommend contacting your AVEVA sales rep and requesting that the Client licenses be combined onto a single USB.
    It might be a good idea to review the architecture and discuss further with AVEVA support as well.
    Kind regards
    Olivier
Children
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