CitectAnywhere Licensing problems

Hi there,

We have a CitectSCADA installation with two servers and a single client, and have a CitectAnywhere install with 5 user concurrent license here. Problem is we were supplier with licensing for 2 servers, 1 client and 5 CitectAnywhere clients, and have been having issues with "Software Protection Failure. No key found or license available from network." We were then informed that we would need additional licenses for CitectAnywhere to operate as a Citect Client, so purchased an additional two client licenses. These were supplied as additional USB dongles, now this means we need to have three USB dongles operate on a single server....which it doesn't like. 

So I believe we now need to convert these dongles to software licenses, but now we have another additional cost that we either try to absorb or embarrassingly try to pass to our client. 

Just wondering if others in the Citect community may have a work around on how we can sort out this license issue? 

Regards,

Trevor.

Parents
  • Olivier, are you sure you can put a USB key on the client computer? The Citect Anywhere Server Installation and Configuration Guide PDF specifically says 'you need a Vijeo Citect floating license' which would normally be added to the server's USB key or to the server's list of soft licenses, not the client computer.
Reply
  • Olivier, are you sure you can put a USB key on the client computer? The Citect Anywhere Server Installation and Configuration Guide PDF specifically says 'you need a Vijeo Citect floating license' which would normally be added to the server's USB key or to the server's list of soft licenses, not the client computer.
Children
No Data