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CitectAnywhere Licensing problems

Trevor

Hi there,

We have a CitectSCADA installation with two servers and a single client, and have a CitectAnywhere install with 5 user concurrent license here. Problem is we were supplier with licensing for 2 servers, 1 client and 5 CitectAnywhere clients, and have been having issues with "Software Protection Failure. No key found or license available from network." We were then informed that we would need additional licenses for CitectAnywhere to operate as a Citect Client, so purchased an additional two client licenses. These were supplied as additional USB dongles, now this means we need to have three USB dongles operate on a single server....which it doesn't like. 

So I believe we now need to convert these dongles to software licenses, but now we have another additional cost that we either try to absorb or embarrassingly try to pass to our client. 

Just wondering if others in the Citect community may have a work around on how we can sort out this license issue? 

Regards,

Trevor.

Parents
  • You need the Citect Anywhere license CT305511 on the Anywhere machines (it is sold in bundles of 5). The CT305511 is only available as Soft-license.
    All the other licenses can be in a USB dongle (better combined) on the Citect server.
    In this scenario, the Anywhere remote client will get the license from the Citect Server.
    It is true what you mentioned because as you can read in the Citect Anywhere manual only the FLM has been implemented. No particular mention to the Sentinel driver used by the USB.
    PS: combined license USB+softlicense solutions on the same machine create issues.
Reply
  • You need the Citect Anywhere license CT305511 on the Anywhere machines (it is sold in bundles of 5). The CT305511 is only available as Soft-license.
    All the other licenses can be in a USB dongle (better combined) on the Citect server.
    In this scenario, the Anywhere remote client will get the license from the Citect Server.
    It is true what you mentioned because as you can read in the Citect Anywhere manual only the FLM has been implemented. No particular mention to the Sentinel driver used by the USB.
    PS: combined license USB+softlicense solutions on the same machine create issues.
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