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'SOFTWARE PROTECTION FAILURE.NOKEY FOUND OR NO LICENCE AVAILABLE FROM NETWORK' ISSUE

Murithi David

Hi Members,

I have had aproblem with my installation.

The error 'SOFTWARE PROTECTION FAILURE.NOKEY FOUND OR NO LICENCE AVAILABLE FROM NETWORK' appears on the runtime graphics screen seconds afte r it starts,

I noticed that the citect32.exe process were two of them, and on the runtime manager, appered to be ''not responding'

The workstatio is a stand-alone hence the server and the client configurations are on the same pc.

I have checked online for solutions and one seems to solve the problem. Icluding restarting the Imadmin service.

The license and the dongle seem to be available from the license manager, and the ip addresses for seems to be fine.

Anyone who could have a solution to this.

Much Appreciated .

Thanks.

David

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  • Like Antonio said, contacting Support is your best option here.

    One thing I've noticed from your screenshots though, is that there is no Client process active on the machine. The Client process handles the license for the server processes, hence the failure and the message "Cannot connect to Client".

    A risk of using the server as a client as well is that an operator could unknowingly close or crash the Client, which will lead to stopping the server processes as well.

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  • Like Antonio said, contacting Support is your best option here.

    One thing I've noticed from your screenshots though, is that there is no Client process active on the machine. The Client process handles the license for the server processes, hence the failure and the message "Cannot connect to Client".

    A risk of using the server as a client as well is that an operator could unknowingly close or crash the Client, which will lead to stopping the server processes as well.

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