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'SOFTWARE PROTECTION FAILURE.NOKEY FOUND OR NO LICENCE AVAILABLE FROM NETWORK' ISSUE

Murithi David

Hi Members,

I have had aproblem with my installation.

The error 'SOFTWARE PROTECTION FAILURE.NOKEY FOUND OR NO LICENCE AVAILABLE FROM NETWORK' appears on the runtime graphics screen seconds afte r it starts,

I noticed that the citect32.exe process were two of them, and on the runtime manager, appered to be ''not responding'

The workstatio is a stand-alone hence the server and the client configurations are on the same pc.

I have checked online for solutions and one seems to solve the problem. Icluding restarting the Imadmin service.

The license and the dongle seem to be available from the license manager, and the ip addresses for seems to be fine.

Anyone who could have a solution to this.

Much Appreciated .

Thanks.

David

  • Hi David;

    I think you should get in contact with technical support.
    They may be different causes for this problem.

    BR

  • Like Antonio said, contacting Support is your best option here.

    One thing I've noticed from your screenshots though, is that there is no Client process active on the machine. The Client process handles the license for the server processes, hence the failure and the message "Cannot connect to Client".

    A risk of using the server as a client as well is that an operator could unknowingly close or crash the Client, which will lead to stopping the server processes as well.

  • in reply to Patrick

    System Service is the client process when running as a service.
     If you run as service this is not there.

  • I am thinking that running Citect as a service requires two licenses.  I have heard this before, but you would want to verify this with Tech Support.  The system takes up the first license, so none is available for the Client.

    I'll leave my opinion of this model out of this for now.

  • If running as a Windows Service, the Full License is consumed by all the system services, but an additional "Control Client" license is made available if you want to run a Display Client on the same node (or any other machine).

    I would check that you have run computer setup wizard, to set the correct runtime mode. Also check the syslog.dat (and the services syslog) to see if any errors around talking to the license provider.

    But as all other members have stated, best to call AVEVA Technical Support and talk through the issue with them.

  • David,

    It is assumed your SMS is configured (for standalone applications, the local machine should be configured as an SMS server).

    To eliminate if it is a license-related issue, stop Runtime Manager Service and run Computer Setup Wizard (enable Kernel). Launch Runtime Manager as administrator and then start your project. At runtime, launch the kernel windows of the client process, click on View|General to see the license details. If the General kernel window shows the license details correctly, it is not license-related but configuration or setup, and you can go back to the service mode that should start working. Otherwise, you should contact AVEVA Technical Support for assistance.

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