Software Protection Failure. No key found or no license available from network
Software Protection Failure. No key found or no license available from network
Hi Omar Orozco ,
There isn't enough detail in this post to give you any advice.
I'd recommend reaching out to AVEVA Support to work through this issue.
Kind regards
Olivier
Please see screen capture of the error. Sorry forgot to put it in my initial post.
yes we can see it
What version of Citect are you using? Can you describe the error in more detail? Also check the syslog.dat file for more details about the error (in the Log folder).
The two things I see most frequently are if the key has expired (valid only on developer's keys) and toggling the parameter "Full License" in the setup wizard. "Full license" says that it forces the project to use a full license, but sometimes I see the opposite - where requiring a full license allows it to run.
Ok, I can see that you are using v7.50 SP1 Patch 6. Was this previously running or is it a new node setup? If CiUSafe can see the dongle (and it is valid for this node type, e.g. Full license) and runtime cannot see it, that would be strange, but not unheard of. It might be a good idea to grab the latest Update for 7.50 (Patch 38). Check if there are Sentinel System Driver updates available. Also check the citect.ini [Client] section. Maybe run the computer setup wizard again and make sure all settings are correct for your system. The error message from the syslog.dat will also help diagnose further.
Here's the error in the syslog.dat