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Vijeo Citect 2015 v7.5 no reconoce llave

Leandro Torres

Buenos días a todos

Estamos trabajando sin problemas con vijeo citect  2015 v7.5 por muchos años en sistema operativo windows 7. Por problemas de hardware queremos migrar a windows 10 en otra PC. Cargamos el soft sin problemas pero al querer abrir el archivo utilizado nos aparece una leyenda de que "no reconoce la llave" aun que si entramos al menú ayuda - actualización de clave sentinel la llave es detectada sin problemas. Si vuelvo a colocar la llave en la PC donde esta corriendo actualmente el programa la llave funciona correctamente.

Si alguien puede darme una idea de como solucionar este problema les estaré agradecido.

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  • Please be advised that this is an English forum. Google translation:

    We are working smoothly with vijeo citect 2015 v7.5 for many years on windows 7 operating system. Due to hardware problem we want to migrate to windows 10 on another PC. We loaded the software without problems, but when we wanted to open the file used, a message appeared saying that "it does not recognize the key" even if we enter the help menu - sentinel key update, the key is detected without problems. If I put the key back in the PC where the program is currently running, the key works correctly.
    If anyone can give me an idea how to solve this problem I will be grateful.

    My only suggestion to this is make sure that you have applied ServicePack 1 and also the latest patch (patch 38 for v2015 SP1).
    If the problem still persists, please contact Support.

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  • Please be advised that this is an English forum. Google translation:

    We are working smoothly with vijeo citect 2015 v7.5 for many years on windows 7 operating system. Due to hardware problem we want to migrate to windows 10 on another PC. We loaded the software without problems, but when we wanted to open the file used, a message appeared saying that "it does not recognize the key" even if we enter the help menu - sentinel key update, the key is detected without problems. If I put the key back in the PC where the program is currently running, the key works correctly.
    If anyone can give me an idea how to solve this problem I will be grateful.

    My only suggestion to this is make sure that you have applied ServicePack 1 and also the latest patch (patch 38 for v2015 SP1).
    If the problem still persists, please contact Support.

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