Plant SCADA and multiple user accounts on 1 Machine - is this possible ?

Alan 9 months ago

my question is "Will Plant SCADA work with multiple user accounts on the 1 Machine."

i have a client workstation that operators use to access Plant SCADA 2018 (V8.1) in the past up to a few weeks ago all operators used a generic account, and all was well.

there has been an IT Dept change now where all operators have their own unique account, therefore i have noticed the run time license fails after a minute.

i can see and read the physical USB key successfully in the account for the operator who reported this, but it fails after a minute when runtime is launched.

Anton Rubets 9 months ago

Historicaly all InTouch products are very demanding to user rights. You have one administrator user to start all your services. But users that starting runtime solutions must have rights too. You can add them to Administrator group localy or use ProccessMonitor tool to find which part of the system denied uccsess to user.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Bradley 9 months ago

Can you confirm your exact setup?

E.g. Is there a generic account logged into Windows Machine, but inside Plant SCADA you are using Windows Security and each user is logging in with their own credentials?

Or

Is each user logging into Windows with their windows credentials, then starting Plant SCADA runtime?

I am guessing this is the setup?

Are there any errors listed in the syslog.dat
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Bradley 9 months ago in reply to Anton Rubets

Hi Anton, I think you may have posted on the wrong group and thread. Plant SCADA is a very different product to InTouch.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Alan 9 months ago in reply to Bradley

Hi Bradley,

its each user logging into Windows with their windows credentials, then starting Plant SCADA runtime.

i have yet to investigate this further as we are into prep work to shutdown for projects maintenance of the Plant, i may have to pick this up in the new year. please provide any info in the interim.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Anton Rubets 9 months ago in reply to Bradley

Yes. I know:) But I think PlantSCADA made on bones of SystemPlatform. So they pretty much similar)
Cancel
Vote Up -1 Vote Down

Sign in to reply

Cancel
Olivier 9 months ago in reply to Alan

Please ensure that "Sentinel System Driver" is updated to latest version (7.6.1) which is available on the Thales Group support website.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Bradley 9 months ago in reply to Alan

This should work. Plant SCADA by default is installed into non-user folders.

Sounds like you have already verified CiUsafe can get to the key from the user account so it is very strange that runtime cannot.

Definitely have a look at your syslog and see if anything stands out.

Are all machines having this problem, or just one?

If just one, perhaps try the old reinstall step.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel
Andrew 9 months ago

Is the client workstation running a Server Operating System?

If so, there could potentially be another user with an open session running an instance of Citect that they have not logged out of which could be consuming the licence.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Cancel