Hello everyone. Can you help me with the following configuration problem. System management server throws an error " Service Watchdog_Service failed to start in the specified wait time".

Hi Borislav 
Have you taken a look at Operation Control Logger? You can open it by launching Operation Control Management Console from Windows Start Menu, as shown below. Then go to Logger View -> Default Group -> Local. Hopefully, there is more information logged for this exception.

But from your screenshot, it looks like you tried to reconfigure SMS. Maybe something wasn't cleaned up properly. Could you try to

• Select the 3rd option - No System Management Server, then configure. This action should clean up the previous configuration.
• Select the 2nd option again and configure.

Hope this would help.

Regards,

jacky

Hi Borislav 
Have you taken a look at Operation Control Logger? You can open it by launching Operation Control Management Console from Windows Start Menu, as shown below. Then go to Logger View -> Default Group -> Local. Hopefully, there is more information logged for this exception.

But from your screenshot, it looks like you tried to reconfigure SMS. Maybe something wasn't cleaned up properly. Could you try to

• Select the 3rd option - No System Management Server, then configure. This action should clean up the previous configuration.
• Select the 2nd option again and configure.

Hope this would help.

Regards,

jacky

Hi Jacky.  I think your advice helped but there is still a warning message.

Thank you for the fast response.

Hi Borislav ,

SMS appears to have been configured. As for the warning, it is a standard message when a Windows service fails to start up within the given time. The "Watchdog Service" manages a number of other registered PCS services. It must be in running mode to keep the system healthy.

• Check Logger and see if there is any useful information related to this warning.
• Launch "Services" from Windows Start Menu
• Try to restart AVEVA Agent

• Check Windows Event Viewer and see if there is any error on the service start-up

If the issue still persists, the last option is to repair PCS.

• Go to Windows Control Panel
• Click on "Programs and Features"
• Select PCS and then click on "Repair"

Below is the PCS version shipped in Plant SCADA 2023 R2. If you are using the previous release, simply look for AVEVA Platform Common Services and repair. You may have to reconfigure SMS after the repair.

Regards,

Jacky

Hi Jacky. 

     The watchdog service is working fine. It looks that everything works fine. Thank you for the help.

Regards,

Borislav