error on installation Plant SCADA 2020R2 - the installation of VC2019redist_x64 has failed

issue sorted by support who took 5 hours to come back to me after 3 phone calls. not sure what the root cause was ?

Glad that you got it sorted out. I concur with Eric, running the installer on disk (or download direct from Microsoft) will give you more information about what is blocking the installation of the specific redist. Sometimes Windows has some update running in background, a reboot is required before you can install or missing Windows Updates.

Please note that 2020 R2 is out of mainstream support. It is recommended to use Plant SCADA 2023 R2, as it has all the latest security fixes and has the longest support lifecycle.

Glad that you got it sorted out. I concur with Eric, running the installer on disk (or download direct from Microsoft) will give you more information about what is blocking the installation of the specific redist. Sometimes Windows has some update running in background, a reboot is required before you can install or missing Windows Updates.

Please note that 2020 R2 is out of mainstream support. It is recommended to use Plant SCADA 2023 R2, as it has all the latest security fixes and has the longest support lifecycle.

Thanks Olivier, duly noted on version support. i am currently upgrading from Citect SCADA 2018 and have to move though 2020R2 to get to 2023R2 which is my end target.

Hi Olivier,
Do I understand correctly that 2023 R2 is marked as a long term support product?
I'm looking for an upgrade path from 2015 SP1 to a version that will last up to 7 years.
I am wondering if 2023 R2 will be a better option over the next (upcoming) release.