error on installation Plant SCADA 2020R2 - the installation of VC2019redist_x64 has failed

i downloaded and installed the latest redistributable from MS.

Latest supported Visual C++ Redistributable downloads | Microsoft Learn

aka.ms/.../vc_redist.x64.exe 

still no joy. Local SCADA support advise me this is the issue as i don't have the below in my computer manager.

i cannot install the packed version ( with the installer) as its earlier than what was / is now installed (lateset is installed now), if i uninstall the newer versions  i may break something else?

can you guys confirm this? when i go to SCADA "computer setup wizard" the server properties are greyed out not allowing entries ?

Log is attached below

From the log, it looks like you already have a (slightly newer) MS VC 2019 package installed. That should probably work.
If your issue is just about the greyed out wizard, I would suggest checking if the current Windows user is a member of the SCADA.ConfigUsers user group.

Hi Patrick,

this is my problem support tell me. i do not have the items seen in highlight on my server due to the installer did not load that redistributable 

Since i have a newer version, it will not load, therefore the security side does not populate. i am very hesitant to delete the newer version to allow the installer to load the older version as i may break some other functionality o the server. Local support has referred me to my IT dept (essentially saying they need to fix this) , any thoughts or help appreciated.

I'm confused about this:

Alan said:

support tell me. i do not have the items seen in highlight on my server due to the installer did not load that redistributable

If the redistributables don't install, then the PlantSCADA install aborts and none of it gets installed. So, yeah, you're missing the SCADA.xxxUsers groups, but that's because you're missing the entire product.

If the installer doesn't recognize the updated version of VC2019 Redist you currently have, you could uninstall it, then install PlantSCADA. It will install its copy of VC2019. You could either keep that (and verify your other server apps work), or re-install the updated version of VC2019 (x86 and x64 editions).

I'm confused as well, but i am VERY grateful for your repy Eric as when you mentioned both VC2019 (x86 and x64 editions). i then downloaded the latest x86 as well and then installed this redistributable (only did the x64 previously) and then did a complete uninstall, then Reinstall and this has corrected it.

i am happy to report that i now have my primary server and project in runtime in last 30 mins, a bit to go yet but promising so far on my upgrade journey.

I'm confused as well, but i am VERY grateful for your repy Eric as when you mentioned both VC2019 (x86 and x64 editions). i then downloaded the latest x86 as well and then installed this redistributable (only did the x64 previously) and then did a complete uninstall, then Reinstall and this has corrected it.

i am happy to report that i now have my primary server and project in runtime in last 30 mins, a bit to go yet but promising so far on my upgrade journey.

Glad you got it working now!

I was also confused as the highlighted lines have nothing to do with the VC redist. packages.
I also forgot that Plant SCADA requires both x86 and x64 editions. Good to see you picked up on that from Eric's reply.

Perhaps a notice for any future reference: I would match x86 and x64 versions (build numbers) for both VC2019 packages. I wouldn't be surprised if some unpredictable behavior could occur if these are not identical.

i don't know Patrick, this was explained to me by local support, the highlighted sections shown previously did not exist on my server, local support advised that the redistributables not installing was causing this not to populate after install. i have upgraded from Citect Scada 2018 to Plant Scada 2020R2 and the runtime manager would not launch at all. i don't know about this in detail, I'm an Electrician by trade.