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"Plant SCADA 2023R2 Update 9" - Trend Display pens are off the trend area ?

Alan

Version  = Plant SCADA 2023R2 Update 9 

I have an issue which has oddly just appeared last few days on the primary server. 

It does not seem to be project based as all other machines (Secondary server, multiple clients) are unaffected. 

Any trend that is displayed, the pens are off the area where they should be displayed (see below) ? 

I have tried the following

  • Restoring project, pack with included projects, compile
  • rebooting machine did not correct
  • uninstalled the Plant SCADA 2023R2 and then reinstalled, did not correct it?

 

What to try next?

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  • +1

    i can confirm the following from Support has rectified this issue.

    I have found a similar case for this weird behavior which presented as the same. In that case the solution from AVEVA was the following: 

    The reason for the customer's issue is that they don't have 'Fast Runtime Display' option ticked in Graphic Builder.
    I can see this from their Citect.ini setting:

    [Animator]
    FastDisplay = 0

    Any particular reasons they un-ticked this option  (I believe it's enabled by default)?
    Anyway, here is what they can do in order to fix the issue:

    1. Set the project as 'active' in Citect Studio, then go to Graphic Builder -> Tools -> Options and tick "Fast Runtime Display" option.
    2. Once you OK the dialog you will get a pop-up message:
    3. Click 'Yes' and wait till the pages are updated.
    4. Full compile  ('Incremental Compile' option is un-ticked)
    5. Run the project.  The issue should be gone.

    The cause is (kind of in a round about way) explained in this KB article.
    https://softwaresupportsp.aveva.com/en-US/knowledge/details/000026153?lang=en_us

    It could also be worthwhile to check and test with “Full Screen=1” and “MaintainAspectRatio =1” if that is at all possible to see if it has any bearing on this strange behavior?

    Please have a look to this and hopefully this solves your issue as well. 

  • +1 in reply to Alan

    from the Knowledge base article in the message above

    Issue Summary

    What are all these '.CTF' files doing in my project? Where did they come from? What are they for?

    Article Type Support Article # 000026153 Title Fast Runtime Display - CTF Files Confidence Expert Reviewed Published on 12/7/2021 Last updated on 12/7/2021

    Action

    When you save a graphics page a file with the extension 'CTG' is created. From version 3.00 onwards a 'CTF' file is also created when you save the page. The 'CTF' file contains a single bitmap that has all background objects rendered onto it and all the animated objects. In other words all the background objects have been converted into a single bitmap automatically for you and saved into a separate file.

    At runtime the 'CTF' file is used instead of the 'CTG' so that rendering of the background is faster. The Fast Runtime Display can be disabled by selecting View|'Display Options' in the Graphics Builder and unchecking the 'Fast Runtime Display Option' option.

    If Fast Runtime Display is disabled then a CTF will not be produced each time a page is saved, nor will CTF file will be used at runtime if it exists.

    When Fast Runtime Display is re-enabled, your are asked if you wish to update all the CTF files. This will refresh the CTF file for all the pages in the current project.

    Refreshing involves checking the CTG file against the CTF file. If the CTF file does not exist or is older than the CTG file then the page is loaded and a CTF file is produced. If Fast Runtime Display is enabled, but the CTF file has been deleted, then runtime will just use the CTG file instead.

    The Graphics Builder never reads information from a CTF file. The CTG file always contains the 'master' copy of the page.

    Environment

    CitectSCADA 3.00 

Reply
  • +1 in reply to Alan

    from the Knowledge base article in the message above

    Issue Summary

    What are all these '.CTF' files doing in my project? Where did they come from? What are they for?

    Article Type Support Article # 000026153 Title Fast Runtime Display - CTF Files Confidence Expert Reviewed Published on 12/7/2021 Last updated on 12/7/2021

    Action

    When you save a graphics page a file with the extension 'CTG' is created. From version 3.00 onwards a 'CTF' file is also created when you save the page. The 'CTF' file contains a single bitmap that has all background objects rendered onto it and all the animated objects. In other words all the background objects have been converted into a single bitmap automatically for you and saved into a separate file.

    At runtime the 'CTF' file is used instead of the 'CTG' so that rendering of the background is faster. The Fast Runtime Display can be disabled by selecting View|'Display Options' in the Graphics Builder and unchecking the 'Fast Runtime Display Option' option.

    If Fast Runtime Display is disabled then a CTF will not be produced each time a page is saved, nor will CTF file will be used at runtime if it exists.

    When Fast Runtime Display is re-enabled, your are asked if you wish to update all the CTF files. This will refresh the CTF file for all the pages in the current project.

    Refreshing involves checking the CTG file against the CTF file. If the CTF file does not exist or is older than the CTG file then the page is loaded and a CTF file is produced. If Fast Runtime Display is enabled, but the CTF file has been deleted, then runtime will just use the CTG file instead.

    The Graphics Builder never reads information from a CTF file. The CTG file always contains the 'master' copy of the page.

    Environment

    CitectSCADA 3.00 

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