Intouch Windomaker2023 cannot acquire license

Question

Hi everyone, I am trying to open Intouch Windowmaker 2023, and it says can't acquire license on the OCMC there is: Attempt to contact the License Server to refresh product license(s) has failed. How can I resolve this?

Adam Rego · Accepted Answer

Hi Siyaphila,

This error message can populate for a few different reasons. The most common one would be a corruption of your licensing trusted storage files.

To replace them, you can follow this procedure:
1. Open the Enterprise License Manager
2. Deactivate your license(s)
3. Click on the Manage tab --> Maintenance
4. Click on Stop to stop the license server
5. Navigate to C:\ProgramData\FNEServer (Or for license server 4.0 -> C:\ProgramData\AVEVA\Licensing\License Server\FNEServer)
6. Take a backup of the three files within that folder, then delete them
7. Navigate to C:\ProgramData\Schnieder Electric\Licensing\BackEndModule1 (Or for license server 4.0 -> C:\ProgramData\AVEVA\Licensing\BackEndModule1)
8. Take a backup of the files located in that folder, then delete them
9. Go back to your Enterprise License Manager --> Manage tab --> Maintenance and start the license server
10. Run a sync by pressing the Sync button
11. Re-activate your license file

If this does not fully rectify your situation, I would recommend contacting your official AVEVA support group to fully look into this issue.

Intouch Windomaker2023 cannot acquire license

Top Replies