Intouch Windomaker2023 cannot acquire license

Hi Siyaphila,

This error message can populate for a few different reasons. The most common one would be a corruption of your licensing trusted storage files.

To replace them, you can follow this procedure:
1. Open the Enterprise License Manager
2. Deactivate your license(s)
3. Click on the Manage tab --> Maintenance
4. Click on Stop to stop the license server
5. Navigate to C:\ProgramData\FNEServer (Or for license server 4.0 -> C:\ProgramData\AVEVA\Licensing\License Server\FNEServer)
6. Take a backup of the three files within that folder, then delete them
7. Navigate to C:\ProgramData\Schnieder Electric\Licensing\BackEndModule1 (Or for license server 4.0 -> C:\ProgramData\AVEVA\Licensing\BackEndModule1)
8. Take a backup of the files located in that folder, then delete them
9. Go back to your Enterprise License Manager --> Manage tab --> Maintenance and start the license server
10. Run a sync by pressing the Sync button
11. Re-activate your license file

If this does not fully rectify your situation, I would recommend contacting your official AVEVA support group to fully look into this issue. 

Hi, there may be different reasons such as:

License Server port is not reachable.

To test, in a Powershell command type:

Test-NetConnection -ComputerName YOURLICENSESERVER -Port xxxx (e.g. 55555)

If successful, it should look like the screenshot below:

If failed, it will look like this instead:

The requested feature is not available on the server.

In OCMC/SMC, right-click the node name and open the Log Flag Editor.

Find the LicApi component, and enable the following lg-flags.

Open WindowMaker and recreate the issue.

In OCMC/SMC you should now see which feature is missing. E.g.:

You can check for the existence of that feature by checking the activated licenses on your server, or by opening the license  XML file. E.g.:

I hope this helps

Thanks Alot

Thanks, a lot.