Hi everyone, I am trying to open Intouch Windowmaker 2023, and it says can't acquire license on the OCMC there is: Attempt to contact the License Server to refresh product license(s) has failed. How can I resolve this?
Hi everyone, I am trying to open Intouch Windowmaker 2023, and it says can't acquire license on the OCMC there is: Attempt to contact the License Server to refresh product license(s) has failed. How can I resolve this?
Hi, there may be different reasons such as:
License Server port is not reachable.
To test, in a Powershell command type:
Test-NetConnection -ComputerName YOURLICENSESERVER -Port xxxx (e.g. 55555)
If successful, it should look like the screenshot below:
If failed, it will look like this instead:
The requested feature is not available on the server.
In OCMC/SMC, right-click the node name and open the Log Flag Editor.
Find the LicApi component, and enable the following lg-flags.
Open WindowMaker and recreate the issue.
In OCMC/SMC you should now see which feature is missing. E.g.:
You can check for the existence of that feature by checking the activated licenses on your server, or by opening the license XML file. E.g.:
I hope this helps
