Can System Monitor Alerts be resolved through the SentinelDB, or any provided APIs, from AVEVA System Platform?

Is there an official, or supported, or recommended method to “Accept” or “Resolve” an “Alert” through the SentinelDB? If not, are any APIs provided which can be used for alert resolution? That is; can one "Accept" and/or "Resolve" by other means than through the buttons in the WEB GUI? I am not in pursuit of email resolution. I would like to be able to "Accept" and/or "Resolve" from within AVEVA System Platform. Are there any stored procedures or functions in the SentinelDB which can be used for alert resolution instead of the “Accepted” and/or “Resolved” buttons in the “Active Alerts” tab under the “Home” section of the System Monitor WEB GUI?

I partly want to be able to reset System Monitor Alerts from System Platform since their LastUpdatedDateTime values stops updating when their OccuranceCount values hit 100! If, however, an alert is “Accepted” or “Resolved” it makes way for a another alert (of the same type) with a new LastUpdatedDateTime and OccuranceCount which will start to increment towards 100 again. Am I overseeing a simple System Monitor setting which would allow me to do "X" if an OccuranceCount hits 100? Any guidance would be greatly appreciated!

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  • Hi, Rainer!

    Thank you for your reply!

    Embedding a web browser is certainty a great idea, but it will not solve my issue as I am only trying to use a "dummy alert" which tracks a specific LogMessage() that is generated every X seconds by a periodic script in SP. By tracking that the OccuranceCount changes I could ensure (from SP) that the System Monitor is functioning as it should. Then I could couple more alerts from the System Monitor to SP and be confident in that they will either alarm or that my System Monitor watchdog/heartbeat will alarm.