All galaxies are empty after restore

Hi Ala, 

This indicates some database related security issues, there is a article released from AVEVA related to the problem you are experiencing.

Check this out to see if it relates to your problem.

https://softwaresupportsp.aveva.com/#/knowledgebase/details/000037658?lang=en_us

RESOLUTION

Add sysadmin role for NT AUTHORITY\SYSTEM user in SQL Server.

Figure 2 Add SysAdmin Role

Other related suggestions that have helped in the past: 
-    Delete all tempXXXX.tmp from C:\Windows\Temp 
-    Delete all tempXXXX.tmp from C:\Program Files (x86)\ArchestrA\Framework\Bin\Temp

First, Thank you for your answer, 
the document is nor accessible,

but I added sys admin role to NT AUTHORITY\SYSTEM and still have the same issue, tree view still empty and this for every galaxy, even for blank and demo that cames with the installation.

First, Thank you for your answer, 
the document is nor accessible,

but I added sys admin role to NT AUTHORITY\SYSTEM and still have the same issue, tree view still empty and this for every galaxy, even for blank and demo that cames with the installation.

Ok, then your user account is not linked to a valid Support contract witch gives you access to Support resources on the support website.

And I guess you are unable to review the following article too.

https://softwaresupportsp.aveva.com/#/knowledgebase/details/000021642?lang=en_us

Having a active support agreement is of value in such scenarios, especially if urgent assistance is needed.

But please review the following to see if it perhaps relates to your issue.

It is an older article, but it still points to some SQL Server, security related issues.

The unblock thing was a nuisance in some earlier versions, you should check the file property of your downloaded installation media. 

Galaxy Tree Views are Blank - PackageMagagerNet error: IDE failed to refresh tree views. Other operation may be preventing IDE from refreshing

PROBLEM

Question

SOLUTION

Answer