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Template clock stops

Diego

hi, i have this issue with an application developed on citect scada 2015 and we recently upgraded it to 2018 r2. All windows are developed over templates, a couple ones,  and the base template has de alarm banner and the clock, with date, right at the button of the window. After the upgrade, the clock doesnt work... just when the page is called, update the clock but it doesnt show the real time. stops. As i said, in the 2015 project this never happened. any idea?   

  • Hi Diego, I believe your template may have some issue with some Cicode that is blocked in the background.
    Can you create a newer page using the template to see if the issue persist in this new page?
    Are you using a nested template like template1 starting from template0? If this is the case you need to create two pages? One with only Template0 and one with the Template1 to see where the issue is.
  • hi Antonio, thanks for your reply. in fact, it has a nested template. the only hardware alarm that citect shows when one of the pages is open, is something related with AlarmFilterEdit - AlarmFilterReset - Foreground cicode connot block. Looking into the template with the citect search tool, i cant find any related if it is used. running the application over 2015, has the same hardware alarm, but the clock issue dont happen.

  • Hi Diego,

    It might be a known issue. In 2018 in May 2019 update there was a fix :

    66119 - Allow [Page]KeyEcho and [Page]Prompt parameters to be set to 0

    The [Page]KeyEcho and [Page]Prompt parameters can now be set to 0 to disable the key echo and prompt functionality, respectively. This is for use on projects that have objects configured at the default ANs of 1 and 2, in order to allow Cicode on those objects to run.

    Try setting  [Page]KeyEcho = 0 and  [Page]Prompt=0 (if not used in your projects) and see if it resolves the issue.

    You can also check first on the troublesome page(s) if AN 1 or AN 2 is used by a group object (e.g the template) and then set parameters above.

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