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Problem when installing Citect 2018 drivers

Mike

Hi all, 

It looks like every time my Citect 2018 installation gets to stage where it is trying to install all the communication drivers,

it errors out with:

Cannot load  DLL 'kernel32.dll' , error 2

The rest of citect installs fine - but when I try to compile past projects, I can not do so because none of the drivers are installed thanks to the above error.

Any suggestions?

  • Hi Mike,

    It is likely your organisation uses Cisco AMP and/or has setup a block on self extractors running in the users temp folder.

    The root cause is that the drivers are encapsulated in a self extracting exe using Winrar. Winrar will extract the drivers into your temp folder and then run the installation. A lot of malware these days uses the same pattern, so unfortunately legitimate software becomes a casualty.

    You can work around this by manually extracting the driver yourself using 7zip etc to your own folder (not user temp), and then running setup.exe from your folder.

    Going forward, Citect/Plant SCADA 2020 R2 has addressed this problem by changing the way we package the drivers in the iso. For drivers on GCS, as drivers are re-released we will also be updating the packaging.

    regards,

    bradley
  • Thanks for the tip, Bradley. The manual extraction & installation did the job.

  • Im gettiing this same issue, but im using a latest driver with the new packaging ? specifically SNMPII 3.01.02 ? same message on the error popup nad driver does not install

  • in reply to Matthew Lynch

    I had the same issue recently. My solution was to 7zip extract the driver installer to a local folder C:\Temp then run the setup.exe that is in that folder.

    From Plant SCADA 2020 R2 and later, the drivers were extracted to uncompressed folders to work around this issue. But I think individual drivers downloaded via GCS will still be packaged in self-extracting zips that will experience this problem. Hope this work around helps.

  • in reply to Olivier

    Thanks Oliver, the driver I am trying to install is the latest. The driver is uncompressed successfully but still fails.  The client is using Cisco AMP so i am negotiating turning it off while we install the driver. Working through the issue also with support.

    Thanks for your input

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