dongle is inserted but scada run in demo mode

I am using Citect Scada 2016 . I have a USB key but when scada is run then its showing demo mode.

Please help us on very urgent basis. For reference attached a screenshot also.

  • It looks lioke you are eligible for version 8.2, but are only at 8.0 on the key.  I get very conbfused when the 2016, 2018 nomencalature gets used, so I haven;'t really looked at this as your problem.

    If it continues after a key update, update the drivers.

    Also - there is a bit about Vijeo Citect VS Citect SCADA .  Make sure you update to the correct one for your installation.

  • You could also run the Setup Wizard from the Studio. Make sure on this screen it is set for Server and Control Client so it is looking for a Full license (which you have). If you have Control or View-Only selected, it won't find the license since you don't have a control or v/o license.

    Also, look in the Logs folder, and open syslog.dat in Notepad. At the bottom you should see messages about what is wrong with the license.