License error: Application not licensed for Plant SCADA Access Anywhere

Hi all, 

We are using Aveva Plant scada access anywhere 2020R2.

whenever i am trying to browse website First Login box open.

After entering correct details it shows  "License error: Application not licensed" . Does anyone know why ?? 

  • Hi  ,

    Could you confirm the version of Access Anywhere being used? You can launch Access Anywhere Server Configuration from Windows Start-up Menu and check the version as shown in the screenshot below. According to the release notes, the license for Access Anywhere Application is no longer required from v2.0 (released for Plant SCADA 2020R2).

    Regards,

    Jacky

  • Hi  

    Thank you for your response . 

    • As you can see Access anywhere server Version is 2.0 .  Also Sufficient control client license are available in server. 

    Regards ,

    Prakash 

  • Hi All ,

    Found 1 FAQ on Aveva Knowledge & Support center. But i am not able to access it . If someone able to access let me know 

    Thanks 

  • Hi  ,

    Could you give more information about the environment?

    • The version of Windows Server hosting Access Anywhere Server
    • Sufficient RDS licenses available for this Windows Server
    • What type of SCADA licenses are available on this server? USB Dongle or FLM soft licenses?
    • Browser (Chrome, Edge or other)
    • Did Access Anywhere work before? 
    • Was this v2.0 installation upgraded from an older version?

    Thank you.

    Regards,

    Jacky

  • Hi  

    • The version of Windows Server hosting Access Anywhere Server - Windows Server 2019 Standard 
    • Sufficient RDS licenses available for this Windows Server - Yes 
    • What type of SCADA licenses are available on this server? USB Dongle or FLM soft licenses? - There is no License on this PC . But Plant Scada server FLM is used. 
    • Browser (Chrome, Edge or other) - Edge 
    • Did Access Anywhere work before? - Yes  .
    • Was this v2.0 installation upgraded from an older version? - No , fresh Installation

    So earlier i was able to access Anywhere server by Entering "PCName:8080" in browser .

    But recently I am not able to do. 

    Thanks 

    Prakash. 

  • It looks like that Plant SCADA 2020R2 is not properly configured on the server. PSAA is only licensed for Citect32.exe to run like InTouch.
    ----------------------------------------------------------------------------------------------------------------------
    InTouch Access Anywhere: License error: Application not licensed

    PROBLEM

    Question

    InTouch Access Anywhere: License error: Application not licensed

    SOLUTION

    Answer

    Issue: Attempting to connect to ITAA server from the landing page generates the following error:  License error: Application not licensed.


    Figure 1: License Error

    Cause: ITAA is only licensed to run View.exe. If view.exe is not ‘found’, ITAA attempts to connect to the desktop for which it is not licensed.

    Resolution: 

    TN10334 Environment Variable Configuration for InTouch Access Anywhere (ITAA) 

  • Thanks  

    I will check installation as well. 
    On PC where PSAA is installed we have configured it as Client as well. Also i am not able to start runtime on PSAA server. 

  • I would suggest using Plant SCADA Access Anywhere 2023. This is the latest released version and it no longer requires a license for it to work properly, and works as far back as v7.2 SPK-5 even thou we only test this on the latest released versions as described on the Tech Matrix. PSAA is not product version specific dependent, meaning YES, you can run PSAA 2023 with Plant SCADA 2020 R2.